With around 120 employees, the Rustler Facility Management company is one of the leading service providers in facility management in Austria and looks after real estate in all FM-related business areas, with a special focus on technically dominated areas.
“Our company operates mainly with its own staff. Reason enough to take the next step, especially in training young technicians, and to counteract the current shortage of personnel on the market”, reports Managing Director Guido Pfeifer.
For the initiative to create training places in the form of an apprenticeship, Rustler Facility Management has now been recognized by the Austrian Chamber of Commerce as a apprenticeship company. The company is now a apprenticeship company in the field of installation and building technology. Lutfi Ziba, himself a master plumber and head of the company's plumbing team, acts as an apprentice trainer.
The research and valuation team at Rustler Immobilien has collected and analyzed over 4,600 privately financed apartment transactions in Vienna from the past two years. Compared to 2019, there were just over 10 percent fewer transactions in Vienna in 2020, while prices per square meter rose by an average of 6 percent.
"The decline in transactions was due to the Covid 19 situation, as this had an impact on the construction industry in 2020, which was faced with significant delays in housing projects due to delivery bottlenecks," reports the author of the analysis Maximilian Kainz from Rustler Research Team.
The largest price increases within the belt were in the districts of Wieden and Margareten, outside the belt it was the districts of Favoriten, Hernals, Währing, Brigittenau and Liesing.
“The price of the condominium market in Vienna continues to develop significantly faster than the rental market. This leads to further falling returns on investment apartments”, adds Alexander Scheuch, Managing Director of Rustler Immobilien.
Rustler has been active in real estate brokerage in the south of Vienna for 10 years. With the opening of the brokerage office in Mödling in 2011, further expansion in Austria was initiated, and further locations in various federal states soon followed.
The team around Daniela Andre-Simonnet was able to quickly develop a high market presence and moved into the new Rustler Street Office, the current location in the immediate vicinity of the pedestrian zone in the center of Mödling, at the end of 2018. The team currently has six employees and managed a total of around 100 purchase and rental transactions last year and brokered all types of real estate. In addition to the Mödling district, there are also the western communities of the Vienna Woods and the thermal region as far as the Wr. Neustadt and in the east up to the northern Burgenland in the focus of broker activities.
Rustler celebrated the 10th anniversary in the nearby Guntramsdorf in the famous restaurant "Südufer". In addition to customers and business partners, representatives from politics and business also accepted the invitation, such as the mayor of the Mödling community, Hans Stefan Hintner, the member of the state parliament Martin Schuster and the vice-president of the Lower Austrian Chamber of Commerce, Erich Moser, with his team. They spent an entertaining evening together in a late summer ambience.
Rustler has recorded several hundred raw attic transactions over the past 10 years and indexed the values accordingly. The evaluation clearly shows that the average sales prices for raw attics with a legally binding building permit are well above the sales prices where there was no permit.
"The average value for raw attics with building permits has been around 30 percent higher in the last 10 years than for those without a permit", says Maximilian Kainz, who is responsible for research at Rustler.
For an unfinished attic with a legally binding building permit, for example, an average of around 2,200 euros per square meter of usable space was achieved in 2020.
"The more living space that can be achieved in an attic, the higher its value per square meter of usable space, since the smaller the usable space results in higher proportionate construction costs and elevator installation costs", Kainz continues.
“In individual cases, even raw attics without a building permit can achieve a high sales price if an extension is very likely or a submission has already been made to the building authorities. In principle, however, the legal security of a building permit is of decisive importance for the price, in addition to the location and the usable living space that can be achieved”, says Rustler Immobilien Managing Director Alexander Scheuch
Brigitte Safka is currently celebrating her 25th anniversary at Rustler and can look back on an exem-plary career, from typist in property management to her many years of activity as an real estate manager to team leader. In doing so, she gained extensive expertise in the field of apartment house management and legal aspects..
In the course of this professional field, Brigitte Safka increasingly recognized her talent to pass on her wealth of experience and also to "teach" real estate know-how. For many years she has played a central role at Rustler in the training and education of real estate managers and junior staff. Ms. Safka also pays particular attention to quality assurance in the branches of the federal states.
“We are proud that Brigitte Safka feels at home with us and that she is also able to convey her ex-tensive know-how so skillfully to inquisitive young employees. It is no coincidence that she co-developed and leads our Rustler Academy”, says Rustler partner Martin Troger happily on the occa-sion of the anniversary.
Rustler would like to get even more young people interested in the real estate industry. An important pillar in this is the group's apprenticeship offensive, which complements the established Rustler Academy, which primarily aims at the practice-oriented training and further education of employees.
Roman Urban, division manager in property management and himself a real estate agent apprentice, acts as an apprentice trainer in Vienna; two further trainers have already been defined. In Graz, real estate manager Jessica Polic is responsible for the training the apprentices.
“As part of our apprenticeship, we currently have four apprentices in training in Vienna and Graz, who we support in getting their careers off to the best possible start in the real estate sector,” reports the managing partner of the property management company Rustler Martin Troger.
Rustler has also had good experiences in the brokerage company. The former apprentice Timo Kohlweiss is currently celebrating his 10th company anniversary and has become the most successful broker for rental apartments in recent years.
With over 700 employees, the Rustler Group is one of the largest real estate service providers in Austria and Central Europe, and this year it was awarded as a “Great Place to Work” in Austria.
The Graz metropolitan area has recorded the strongest percentage population growth in Austria for several years. This has also led to a dynamization of the real estate industry and the real estate market in the federal state capital. In this environment, the real estate service provider Rustler has grown consistently as well. The team around branch manager Georg Habersatter already has over 20 employees and covers all services in the management of properties in Styria.
For optimal support of the individual divisions, the management has now been expanded to in-clude two team leaders in property management. One of these team leaders is Martin Weber (51), who is responsible for the area of apartment buildings management.
The trained real estate trustee joined Rustler in 2020 and previously worked for well-known non-profit and privately financed property developers and real estate companies, therefore Martin Weber can draw on around 30 years of real estate experience.
"With the current reinforcements in both the apartment building and condominium areas, we have positioned ourselves well for further expansion on the Styrian real estate market", explains branch manager Georg Habersatter.
At the pulse of the city the residential development project of ARE Austrian Real Estate is located at Landstraßer Hauptstraße 148a. In one of Vienna’s most sought-after residential districts, 156 compact rental apartments with fully equipped kitchens and mainly with garden or balcony are offered.
The commercialization of this project has just started, which will be completed by January 2022. The Rustler brokerage team was commissioned by ARE as the exclusive partner for the exploitation.
“New apartments within the belt are in great demand among urban customers. The 3rd district of Vienna in particular has always enjoyed great demand for rental apartments. We are therefore delighted to be working with ARE”, reports one of the two managing directors of Rustler Immobilien, Arno Kunz.
The Graz metropolitan area is currently recording the strongest population growth in Austria. The resulting need for housing and the uninterrupted new building campaign are one of the reasons that the real estate service provider Rustler has grown steadily in this dynamic environment. The team around branch manager Georg Habersatter already has over 20 employees and covers all ser-vices in the management of real estate in Styria.
Taking care of condominium is one of the most important and central areas of business. The smooth operation, professional cost management and sustainable preservation of the value of the properties are key issues for the property management team at Rustler Styria, for which Michaela Jaklitsch (30) is now responsible as the new team leader for condominium. The experienced prop-erty manager moved to Rustler in 2019.
"We are pleased that Michaela Jaklitsch has developed into a leading manager and will help shape our further expansion in the Styrian real estate market," explains branch manager Georg Habersat-ter.
In the spring of this year, the real estate company of Rustler was commissioned with the exclusive exploitation of a historic apartment building from private hands.
Within a few weeks, this property in Innsbruck's prime location was successfully placed with a Tyrolean investor and real estate developer. It was agreed not to disclose the purchase price, but the seller's purchase price expectations were exceeded.
"Thanks to the structured process and our portfolio of investment customers, the apartment building was able to be sold quickly and successfully", says the branch manager of Rustler Tirol, Gerhard Hauer, happily.
"The deal creates additional synergies, as we can continue to support both contractual partners in real estate management", adds Rustler real estate agent Werner Vorauer.
With this brokerage, Rustler is continuing the successful management of investment properties on the domestic real estate market and has been able to position itself increasingly on the Tyrolean market in recent years.
After several successfully completed residential construction projects in the neighboring district of Vienna Meidling, the property developer Rustler started with two in-house developments in Liesing. After the first project in Franz-Heider-Gasse 10 was recently handed over to the new owners after completion, the sale in Löwenthalgasse 23 took place even faster. The last apartment in the so-called "Twenty3" found its buyer six months before completion.
“The project also impressed our customers with the size of the building, since with a total of 14 apartments it is a comparatively small and easily manageable property for future residents,” says Rustler real estate agent Alissa Oppitzhauser about her experiences with the interested parties. In this way, the project fits perfectly into the partially rural-looking environment.
"Despite the location on the outskirts of the city, Liesing train station as a traffic junction and the Riverside shopping center can be reached in just three minutes on foot," added the authorized signatory of the Rustler property developer, Alexandra Neumann-Hanns, to the customers' motives for buying.
For the sixth time, the Rustler property management company is the strongest brand in the “Property Manager Austria” category at the so-called “Real Estate Brand Awards”. The awards are presented by the EUREB Institute in several categories for the strongest brands in the real estate industry.
"The high level of awareness and perception of the Rustler brand in the home market of Austria is also manifested in the continuous increase in managed properties in Vienna and at our locations in the federal states," explains the managing partner of the Rustler property management company, Martin Troger.
“The renewed award is a confirmation of our quality policy, but at the same time motivation to drive further innovations in property management,” said Troger happily at the award ceremony moderated by Barbara Schöneberger in Berlin. With over 100 employees, the property management company Rustler is one of the leading real estate service providers in Austria.
Rustler's construction management company has specialized in the renovation of properties as well as loft extensions and support for new construction activities. The Rustler team supports customers and property owners as consultants, planners, project managers and general contractors.
Like other business areas of the Rustler group, the company has decided to certify the construction management company according to the so-called "EN ISO 9001". The quality policy will be precisely documented and will in future be regularly checked by the “quality austria” certification body.
"For us, quality means constantly questioning and optimizing processes and procedures in the provision of our services, but also documenting them in order to offer our employees a standardized framework that supports long-term quality assurance," explains the managing director of Rustler Baumanagement Markus Rüscher on the occasion of the presentation of the certificate.
ISO 9001 is the most widely accepted quality management system worldwide, which defines requirements in order to be able to meet customer expectations and to further increase the efficiency of a company.
With immediate effect, Arno Kunz (49) joins the management team at Rustler's brokerage company as the second managing director. In this function, Arno Kunz complements the long-standing managing director Alexander Scheuch and is responsible in particular for the brokerage business and staff management at the locations in Vienna and Lower Austria.
Arno Kunz can look back on more than 20 years of experience in the real estate industry and has held management positions for well-known national and international real estate companies.
"I am looking forward to working together with Arno Kunz, which will certainly spur the further growth of our brokerage activities throughout Austria," explains Co-Managing Director Alexander Scheuch.
Rustler's brokerage company can look back on the strongest financial year in the company's 25-year history, with a commission turnover of over 5 million euros and a transaction volume of around 90 million euros, and is currently present at seven locations in Austria.
Melvin Raffalt (26) strengthens the Rustler real estate development team as Senior Project Manager with immediate effect. In this role he is responsible for the operational handling of property development projects. Among other things, he oversees Rustler's activities in Vienna Meidling and Vienna Liesing, where Rustler is currently involved in several residential construction projects.
The trained civil engineer can look back on over 7 years of relevant professional experience in well-known companies in the construction industry and international construction groups. Raffalt was also able to acquire extensive knowledge in the planning, organization and handling of construction sites and construction projects.
“We are delighted to have Melvin Raffalt, another professional, as a project manager in our team. It is also a perfect example of the fact that committed employees can start a career in our group of companies at a young age”,explains the managing director of the property developer, Markus Brandstätter.
After four successful residential projects in neighboring Meidling, Rustler developed the first own project in the district Liesing. From autumn 2019, a total of 20 privately financed condominiums and 11 underground parking spaces were built at Franz-Heider-Gasse 10 under the project brand “Liese im Glück. ”
With the completion, all apartments have been successfully exploited and handed over to the new owners. “The project fulfills many criteria that have become more important for those looking for accommodation, also due to Covid-19,” explains the managing director of the property developer Rustler, Markus Brandstätter. These include the increased desire for open spaces as well as the increasing demand in the outskirts and in Vienna's southern suburbs.
Accordingly, all apartments in Franz-Heider-Gasse have loggias, terraces or balconies, the ground floor apartments also have their own gardens. “The balancing act between a rural environment and urbanity has succeeded here. The proximity of the Liesing train station ensures very good transport connections, and a high quality of life is also achieved through the many surrounding leisure facilities and a diverse range of retail options”, says Rustler real estate agent Alissa Oppitzhauser about her experiences with those interested in apartments.
The real estate service provider Rustler was certified as a “Great Place to Work” in March of this year, and this award was achieved right from the first participation.
The results, which are based on anonymous employee surveys, have now been evaluated by the “Great Place to Work” institution and Austria’s Best Employer 2021 has been elected during a live stream.
“The certification made us proud, but now it's getting even better! We were voted one of the best employers in Austria.”, says a delighted Martin Troger, who accepted the award on behalf of the Rustler shareholders.
Rustler achieved the outstanding seventh place in Austria in the category of companies with 250 to 499 employees.
“The special thing about it is that our own employees represent the jury and tell us that they really enjoy working for us and that we maintain a corporate culture in which our employees feel comfortable,” Troger continued.
The standardized questionnaire is used in more than 50 countries around the world to find the best employers in each country.
Ottakring has developed into a very popular residential district in recent years. In particular, the Neulerchenfeld area, which also surrounds the Brunnenviertel, has an excellent infrastructure and transport links.
The real estate developer Rustler has already successfully implemented several projects in this part of the district. In addition to the ‘Musikhaus Ottakring’ in Lindauergasse 17, another residential project is currently under construction in the same street.
All 42 apartments and one business premises at the ‘Musikhaus Ottakring’ have now been sold. The handover of the apartments to the new owners will take place in autumn of this year. “At ‘Musikhaus Ottakring’ we have a colorful mix of investors and owner-occupiers as well as buyers from the federal states”, says real estate agent Berend Jäger about the customer structure.
Since the demand for rental apartments is enormous in Ottakring, the last of five residential projects, not far from the ‘Musikhaus Ottakring’, is aimed exclusively at prospective tenants and will also be completed this year.
The Rustler Group opened its Linz branch around 10 years ago and provides real estate services on the Upper Austrian market. In addition to the concentration on the urban agglomerations and the lake area, three years ago we also entered the Salzburg real estate market, which is serviced by a separate branch office on site.
Currently, the team managed by the head of branch Thomas Kastner already employs around 20 people, and the service activities will be expanded in the coming years. After more than nine years, Rustler has now moved to a larger office in a central location in the City Tower. The services in Upper Austria include property management, facility management and real estate brokerage.
“We want to drive our growth consistently and focus on quality in the provision of our services. The consistent quality standard at all locations is also becoming increasingly important because many of our clients own properties in several federal states. We also recognize that clients who previously owned primarily regional properties, that real estate markets in other federal states are also in demand for portfolio expansions”, reports Thomas Kastner.
For 10 years now Rustler has been active with a broker location in Mödling and was able to quickly establish a high reputation and market presence. At the end of 2018, a new, larger and centrally located location in the immediate vicinity of the pedestrian zone in the city centre of Mödling was selected and designed as a “street office”.
“Due to the optimal location of our office and the continuous opening hours from Monday to Friday, our location can be visited by interested buyers and sellers and used for customer appointments”, reports team leader Daniela Andre-Simonnet (46), who has been working for Rustler since 2013 and played a key role in setting up activities in southern suburbs of Vienna.
The Rustler team at the Mödling branch currently has five employees. Last year, they managed around 100 purchase and rental transactions and brokered all types of real estate, from apartments and single or multi-family houses to office space and commercial properties.
In addition to its core competence in the Mödling district, the team focuses on cities and communities of the “Wienerwald” as well as in the south on the region up to Wiener Neustadt and in the east as far as Northern Burgenland.
With its commercial management, the Rustler property management offers a special service for real estate developers or owners who want to outsource only parts of the property management.
“We are pursuing the goal of relieving property owners, who basically manage their properties themselves, in the area of real estate accounting”, comments Walter Seierl, the authorized signatory of the Rustler property management, explaining the benefits of the service.
Communication with tenants or flat owners continues to take place in the name of the respective property owner or client. “The client’s logos are automatically taken over, and, if desired, they can also be sent via accounts of the respective client”, Seierl continues. Rustler thus takes a back seat as a service provider.
Support for real estate developers and owners is provided within the framework of this “commercial management”, for example in the areas of advance notices and reminders, operating cost statements, posting of account statements, payments and posting of incoming invoices, as well as the value assurance of rents.